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Privacy Policy

Privacy Policy

Last updated: February 6, 2026

This Privacy Policy describes how K3Mate ("we", "us", "our") collects, uses, and protects your personal information when you use My UptimeKuma Cloud ("Service").

1. Information We Collect

1.1 Information You Provide

  • Account information: name, email address, and password when you register.
  • Billing information: payment details processed securely through our payment provider (Stripe).
  • Service data: monitoring configurations, alert settings, and status pages you create.

1.2 Information Collected Automatically

  • Usage data: features used, actions taken, and frequency of access.
  • Log data: IP address, browser type, operating system, and access timestamps.
  • Cookies: session cookies for authentication and preference cookies for user experience.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service.
  • Process transactions and send billing-related communications.
  • Send technical notices, security alerts, and support messages.
  • Respond to your requests and provide customer support.
  • Monitor and analyze usage trends to improve user experience.
  • Detect, prevent, and address technical issues or fraud.

3. Data Storage and Security

  • Your data is hosted on secure cloud infrastructure.
  • We implement industry-standard encryption (TLS/SSL) for data in transit.
  • Data at rest is encrypted using AES-256 encryption.
  • We perform regular security audits and vulnerability assessments.
  • Access to personal data is restricted to authorized personnel only.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: third-party vendors who assist in operating the Service (e.g., payment processing, hosting).
  • Legal requirements: when required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice.

5. Data Retention

  • Account data is retained for the duration of your subscription.
  • Upon account deletion, personal data is removed within 30 days.
  • Billing records may be retained for up to 7 years as required by law.
  • Anonymized usage data may be retained indefinitely for analytics.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your personal data ("right to be forgotten").
  • Export your data in a portable format.
  • Withdraw consent for data processing at any time.
  • Object to processing based on legitimate interests.

To exercise these rights, contact us at privacy@k3mate.com.

7. Cookies

We use cookies to:

  • Maintain your authenticated session.
  • Remember your preferences and settings.
  • Analyze Service usage and performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect Service functionality.

8. Third-Party Services

The Service may integrate with third-party services (e.g., notification providers). These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

If you access the Service from outside our primary hosting region, your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at: